FAQs
Where is the Mangrol Store headquartered?
Do Mangrol Store ships across India?
What is its return and refund policy?
We offer a hassle-free return and refund policy for gifting products, provided the product is unused and returned within 7 days of delivery. For collectibles, returns are not allowed due to the unique nature and value of these items. Please read our full return policy on the Terms and Conditions page.
How can I track my order?
Once your order is dispatched, we will share a tracking number and a link via email, WhatsApp, or SMS. You can use this information to track your shipment in real-time.
Do Mangrol Store offers discounts?
Yes, we occasionally run discounts on selected products. Keep an eye on our website or subscribe to our newsletter for updates on special offers.
How do Mangrol Store ensures the quality of gifting products?
We carefully curate every item on our store, focusing on uniqueness, quality, and customer satisfaction. Each product undergoes thorough quality checks before being listed.
Do Mangrol Store offers gift wrapping?
Yes, we provide gift wrapping services. You can add this option at checkout for a small additional fee.
Do Mangrol Store helps sell collectibles?
Yes. Here’s how it works:
- We inspect your collectible either physically or via technology (e.g., video calls).
- If we find it suitable for sale, we arrange for logistics.
- You cover the logistics cost.
- Once received, we refurbish the collectible (if needed), determine its selling price, and list it for sale.
- After the sale, we deduct our commission and refurbishing cost (mutually agreed upon) and transfer the remaining amount to your bank account.
How does Mangrol Store determine the price of a collectible?
We assess the market value of the item and set a fair price accordingly. This process is conducted meticulously and with the assistance of relevant experts, as needed.
What types of collectibles do you accept for sale?
We accept collectibles such as postal stamps, First Day Covers (FDCs), coins, paintings, antiques, and other memorabilia. If you have an item you would like us to consider, please contact us for further evaluation.
Do I need to create an account to place an order?
While you can browse our store without an account, creating one ensures a faster checkout experience, lets you track your orders, and provides access to exclusive offers.
How can I contact customer support?
Do you offer COD (Cash on Delivery)?
Currently, we do not offer COD. All payments must be made online through secure payment gateways. However, we may introduce COD at a later stage. Rest assured, your payment for any purchase is safe. We guarantee honouring our commitment, including returns and refunds, as applicable.
Is my personal information secure?
Yes, we value your privacy and follow strict security measures to protect your data. For details, refer to our Privacy Policy.
Can I request specific collectibles that are not listed?
Yes, we take special requests for collectibles. If you are looking for something specific, let us know, and we will try our best to source it for you.
Do you offer international shipping?
Currently, we serve customers within India. However, we are working on expanding our operations to cater to international buyers.
What is the delivery time?
Are all antiques certified?
What payment methods do you accept?
We accept all major payment methods, including:
- Credit/Debit Cards
- UPI
- Net Banking
- Wallets like Paytm,
- PhonePe, and
- Google Pay